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Our Privacy Commitment

We created the Boxol.IT primary event ticket distribution platform over ten years ago with the aim of making it easier for you to find out about concerts, shows and cultural events and to allow you to purchase tickets for your favorite events securely and easily online.

 

The services we offer on the platform necessarily involve the use of some of your personal data. When, for example, you interact with the pages of our site, contact us to request information about an event or purchase a ticket, you entrust us with part of your personal information of which we are fully aware and that we are committed to protecting and treating safely.

In fact, our approach provides different solutions to allow you to manage your personal information as you see fit and always maintain full control over it. Buying without registering (without creating an "account") is just one of the options we offer.

In any case, the type and amount of personal data that we ask you to provide us with depends exclusively on the type of service that you request and, in accordance with the applicable law in the field of ticketing, will be limited to what is strictly necessary to provide the service.

Before carrying out some specific activities, we leave you the choice of whether or not to give your consent to receive the individual service. Keep in mind that should you change your mind, you can revoke your consent easily and at any time.

 

Our mission is to be as clear and transparent as possible about the personal data we collect so that you can make informed decisions about how and for what purpose we use it.

We therefore invite you to read the entire text of this Policy which will allow you to better understand why we collect your personal data, how we use them, how you can manage, modify or delete them and exercise your other rights.

If you have any concerns or specific questions regarding the processing of your personal data and its protection, you may contact us at any time by writing to privacy@boxol.it.

 

We reserve the right to modify and/or update the Information Notice, also taking into account possible subsequent integrations and/or modifications of the national and/or European Union regulations regarding the protection of personal data or due to possible additional purposes of the data processing.

The new versions of the Information Notice will replace the previous ones and will be valid, effective and applied from the date of publication on the website or, if the changes are significant, from the date of the communication that we undertake to send you promptly.

We will archive previous versions of this Policy for your reference. 

 

Finally, remember that the provision of your main information is also a guarantee of reliability and regularity of your purchases.

Your personal data are collected by ART4ART SRL Società Benefit, based in Castel San Pietro Terme (BO), Via Antonio Meucci, 24/i/2, which, as Data Controller, is committed to protecting your privacy and security in accordance with Regulation (EU) 2016/679 (GDPR) on the protection of individuals with regard to the processing of personal data and on the free movement of such data and, at the national level, the Code on the Protection of Personal Data, Legislative Decree 30 June 2003 no. 196 supplemented with the amendments introduced by Legislative Decree 10 August 2018 no. 101 laying down provisions for the adaptation of national legislation to the provisions of the GDPR ("Privacy Code").
 
This Information is applicable in relation to the processing of personal data carried out through the website Boxol.IT owned and operationally managed by ART4ART SRL Società Benefit, and not for other third party websites that you may consult through links.
 
For any information you can contact the Data Controller who is always at your disposal at the following e-mail address: privacy@boxol.it.
When you purchase a ticket on our portal, in order for you to participate in the chosen event and enjoy a satisfactory experience, we disclose part of the personal information you have provided to those involved in the organization of the event and to our business partners. We may also disclose your information to the competent authorities for reasons of public safety and, in general, to persons who may have access to it by virtue of regulatory and/or administrative measures.
 
Your personal information will never be disclosed to third parties for purposes unrelated to the execution of the ticketing service without your prior consent. In fact, it could happen that some of our business partners or event organizers propose you to receive, for example, their informative and promotional communications. In this case, we will make available to you the privacy policy of our respective business partner or event organizer and you can choose whether or not to accept their service.
 
Within our company, your personal data is processed by persons specifically appointed and appropriately trained; for some activities (such as, for example, for the home delivery service of your tickets or for the technical maintenance of the portal) we may use independent professionals or external companies also bound by our instructions and committed to ensuring the protection of your personal data.
 
We process your personal information on our server located in Italy and we do not transfer your personal information outside of the European Economic Area.
Given that the type of personal data that we ask you to provide is always functional to the provision of the service you choose on our site, we make every effort to ensure that the information you entrust to us is not excessive in relation to the purposes for which it was collected and that it is properly used and protected at each stage of the activity that you authorize us to perform.
 
When you purchase a ticket we collect common personal information, such as your name, surname, date and place of birth, tax code, which we need to identify you unequivocally and thus fulfill the obligations imposed, including by industry regulations. In compliance with Measure No. 223774/2019 of the Revenue Agency implementing Law No. 232 of December 11, 2016 as amended by Law No. 145 of December 30, 2018 that intends to counter the phenomenon of secondary ticketing, for some major events we may ask you to enter your cell phone number.
 
Among the data that we ask you to provide us is also included your email address that we need to notify you if the purchase you have made has been successful and send you your digital ticket or to notify you of any reminders or changes related to the event you have chosen.
 
We also ask you for the information necessary to complete your purchase order, such as your bank account details and/or data relating to the payment system. If you would like more information about payment systems, please visit the "Payments" section.
 
We also store other data such as, for example, the IP address from which the transaction originated, the time of the request, the type of browser used to carry out any investigations of responsibility required by the competent authorities under the law in case of computer crimes against the site and / or third parties or to identify and prevent episodes of secondary ticketing.
We process your personal data for the purpose of providing you with the Boxol services you choose to use. The Boxol Services mainly include the booking, purchase, issuance and shipping of tickets; the information service regarding events on sale, opening dates and other information related to these events; the registration service on the Boxol.IT platform through the creation of a personal account; the newsletter service and an advertising and promotional service by our event partners.
 
 
Each of the purposes listed above is based on an assumption that legitimizes the processing of your data by us:
 
  • Fulfillment of contractual and legal obligations (art. 6 lett. b) and c) GDPR) - Purpose of booking service, purchase, issue and shipment of tickets. 
Through our online platform we give you first of all the possibility to buy, in a practical and safe way, the ticket to attend your favorite event. If you purchase it, we enter into a Distance Selling Agreement which, in order to be properly and correctly executed, requires the processing of some of your personal information, as required by law and in particular by the sector regulations on taxation, public security and secondary ticketing. These pre-contractual and contractual relationships include the provision of support services in relation to one or more of our services. We may, for example, use your e-mail address not only to send you confirmation of your booking, but also a reminder of the event; to notify you that the event you have purchased has changed or has been cancelled and so set up the refund procedure using the payment details you provided to us during the purchase process. Are necessarily included in the execution of our contractual relationship also the purposes of administrative and accounting arising from the contract that we have concluded, such as, for example, sending the invoice for the provision of ticketing service.
 
  • Legitimate interest of ART4ART SRL Società Benefit (art. 6 letter d) GDPR) - Direct marketing purposes (soft spamming) and other commercial purposes.
Article 130 of the Privacy Code, Recital 47 and Article 6 of Regulation (EU) 2016/679, if you have previously purchased one of the Boxol Services, grants us the possibility to send you to the same email address that you provided during the purchase process, promotional communications relating to similar Boxol services. This type of service arises from the need to satisfy what we believe may be a specific interest of yours based on your previous purchases, such as a subscription to an event that takes place every year and that you want to book in advance in order not to miss the opportunity to participate. If you do not want the data you have given us on the occasion of a previous purchase to be used to send you later marketing communications related to what you have already bought on Boxol.IT, you have the possibility to object to this treatment from now on and at any time, by sending us an e-mail at privacy@boxol.it or by refusing to continue to receive this type of communication in a simple and free way by clicking on the "Unsubscribe" button at the bottom of each of our communications.
 
Other business reasons allow us to legitimately process your personal information. For example, we may conduct market research and analysis to improve our Boxol services or we may conduct auditing activities to ensure the security of our operations and those of our event partners or we may need to protect and exercise our rights when we are permitted to do so by law.
 
Finally, it is in our interest to monitor the site and the bookings made in order to identify and prevent any illegal behavior such as scalping, infringement of intellectual property rights, fraud or other crimes.
 
  • Your consent (art. 6 lett. a) GDPR) - Purposes of subscription, newsletter, notification service fo ticket's availability and marketing activities.
The processing of your personal data for the performance of the Boxol services that we list below is based on your prior express consent:

a) Boxol.com subscription service. In order to make available to you on our platform a personal account from which you can manage more quickly and easily your purchase orders, your contact details and your privacy preferences, we ask you to provide us with some of your personal data and to express your consent to the processing of such data before completing your registration. If you give your consent, we will proceed to register you on the site from which, if you change your mind, you can always unsubscribe by selecting the "Delete" button from your account or request it by e-mail.
 
 
b) Newsletter Service. We offer you a newsletter service only if you think it would be useful to receive our updates on upcoming events. If you voluntarily provide us with an e-mail address to be registered in our newsletter list and at the same time declare that you have read this Policy, we will send you occasional communications with the major news of Boxol.IT. You may unsubscribe at any time by clicking on the "Unsubscribe" button that you will find below each newsletter or, alternatively, request to be removed from our newsletter list by writing us an e-mail.


c) Notification service for new ticket availability. For some events on sale on our website, we offer a notification service when new availability is available, if at the time of your attempt to purchase tickets wre already finished. If you decide to sign up for this service, we will contact you by text message as soon as the event organizer notifies us of any new availability for your favorite event. You can unsubscribe from the notification service at any time by logging into your personal account and revoking your previous consent in the "My Alerts" section.
 
 
d) Marketing Service. If you wish, you can receive from us commercial communications via e-mail related to the activities that we promote on our portal, special offers reserved, information on products or services also provided by third parties, satisfaction questionnaires or to participate, for example, in surveys and competitions. This type of activity is subject exclusively to your will, which you can express by selecting the option "I agree" or "I do not agree" during registration or purchase on our site. However, you can always change your mind and modify your past preference or contact us and ask us to revoke your consent. When we send you promotional communications that relate to products or services provided by third party companies, we never transmit or give your personal information to these companies.
 
 
For purposes other than those set out above in letters a), b), c) and d) we will always seek your express and specific consent.
We strive to ensure the correct and transparent treatment of your personal data and to protect you and our sales platform from unauthorized access to the information in our possession and from the unauthorized alteration, disclosure or destruction of such data.
 
Specifically:
 
  • We encrypt several of our services using SSL;
  • We provide verification when you sign up for the Boxol newsletter and whether your mobile number is associated with your account;
  • We review our information collection, storage and processing practices, including physical security measures, to prevent unauthorized access to systems;
  • We only allow access to your personal information to authorized and specially trained individuals who are bound by a duty of confidentiality. 
 
We store your data for different periods of time based on the type of service we provide:
 
 
Booking service purposes, purchase, issuance and shipment of tickets. The personal data used for this purpose is kept by us for 10 years in accordance with the obligations imposed by the accounting and tax regulations that govern sales transactions. After that time all your personal data will be automatically deleted.
 
 
Direct marketing purposes (soft spamming) and other commercial purposes. The personal data used for this purpose are kept by us until you object to this type of activity on our part. If, therefore, you prefer to object to this purpose now or at a later date, we will delete your data for this purpose as soon as you notify us.
 
 
Purposes of subscription, newsletters, tickets availability notification services and marketing activities. We will retain personal data used for these purposes for as long as you have given your express consent. Should you decide at any time to revoke the consent you have previously given us for each of the individual activities, we will delete all your personal data for those respective services. For example, we retain your e-mail address until you unsubscribe from Boxol's newsletter service.
 
 
The retention periods indicated above may vary only in the event that a dispute has arisen; in this case your personal data will be retained for the time necessary for the exercise of the right of defense and the management of the dispute.
The provision of certain data by you is compulsory as it is necessary to allow us to fulfil our legal obligations and/or contractual obligations and pre-contractual measures.
 
Your refusal to provide us with the necessary personal data, in whole or in part, does not allow us to offer you our services and, in particular, prevents you from purchasing tickets to access the events offered on our site.
 
The data for which the conferment is mandatory (such as name, surname, tax code and e-mail addresses) will be marked with an asterisk unlike those optional.
You can always contact us, by sending a communication to the contact details above, to exercise the rights reserved to you under national data protection laws as applicable and under Regulation (EU) 2016/679 (Articles 15 et seq.).
 
In particular you can ask us to:
 
  • Confirm whether or not we are processing your personal data and if so, obtain access to them.
In case you have created a personal account, remember that with your credentials you can access freely and as many times as you wish the information you have provided at the time of registration;
 
  • Rectify, update, integrate your personal data.
 
Among the settings of your personal account, moreover, you can find the option "Edit" that allows you to change autonomously and at any time the personal information about you;
 
  • Delete all data concerning you.
Without prejudice to our obligation to retain some of your personal data for legitimate legal and / or contractual purposes, please note that, if you have created your own account, you can also easily self-manage the request for deletion of your data within your own account by selecting the option "Delete".
As well as if you wish to unsubscribe from the newsletter service, you can select the "Unsubscribe" option that you will find at the bottom of all the communications you receive.
 
  • Restrict the processing of your personal data when the cases referred to in Article 18(1) of the GDPR apply.
  • Receive in a structured format of a common type and readable by automatic device the personal data concerning you and the portability of them to another data controller.
In the same manner as provided above, you may also object, in whole or in part, to the processing of your personal data, where the relevant legal basis is our legitimate interest, pursuant to and in accordance with the provisions of Article 21 of the GDPR.
 
In addition, if you believe that the processing of your data is in breach of the GDPR, in accordance with the provisions of Article 77 of the GDPR, you may lodge a complaint with the Supervisory Authority of the place where you usually reside or work or with the Supervisory Authority where the alleged data breach occurred.
 
We are committed to carefully evaluating each of your requests, but please note that we will not always be able to satisfy them. In this case, we will explain the reasons in the terms indicated by the GDPR.
 
If we have reasonable doubts about the identity of the person who has submitted one of the above requests to us, we may request additional information necessary to confirm their identity.
 
When you provide us with your consent (e.g. when you decide to subscribe to our newsletter service) you have the option to revoke it at any time by changing your preferences from your personal account. If there is any impediment, please contact us at privacy@boxol.it.
 For any request regarding privacy you can contact us at the following e-mail address: privacy@boxol.it.
 
ATTENTION: The mailbox privacy@boxol.it is dedicated exclusively to requests relating to the processing and protection of your personal data, requests for information about events promoted on the site Boxol.IT or requests for assistance relating to purchase orders should be sent to the address: internet@boxol.it. 
 
Requests for assistance regarding events sent to privacy@boxol.it may NOT receive a reply, so we invite you to use the mailbox internet@boxol.it that you can also find in the home page of Boxol.IT in the section "Need assistance".