The collection of the tickets purchased on-line can vary from event to event. Every sales event provides instructions for ticket collection, which can be of two types:
1. Collection at the Ticket office - this allows tickets purchased directly on-line to be collected from a ticket desk at the place of the event, on the day of the event, generally a short time before the doors are due to open, and at least 15 minutes before the event commences.
In this case purchases can also be made on-line until the day preceding the event, according to availability. For ticket office collection, a printed copy of the e-mail sales confirmation (see order confirmation below) accompanied by an identity document is required. The aforesaid order confirmation does not in any case constitute a right of access to the event, and must be exchanged before entering the event venue, for a regular ticket (or regular Right of Access).
2. Home delivery - this is generally made by express delivery or by other delivery services. It can be selected up to about 10 days before the event, to allow for adequate delivery time.
Ticket office collection or home delivery are binding, and not modifiable after purchase.
For home delivery, BOXOL.IT is responsible for the tickets, up to delivery to the Delivery Service or Postal Office, after which BOXOL.IT declines any type of responsibility in cases in which delivery of ordered tickets does not take place.