Payment for tickets purchased on BOXOL.it can be made via credit cards of the following circuits: VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO and the following payment instruments BANCOMAT PAY, CARTE CULTURA (Carta della cultura giovani e del merito) and CARTA DEL DOCENTE, which you can also find on the payment page during the purchase process. Not all payment instruments may always be available. In each event you will find an explicit indication of which ones are enabled.
In case of a refund, the amount will be credited to the same means of payment used for the payment.
In order to increase the level of security of electronic payment services and fight fraud, the measures introduced by Directive (EU) 2015/2366 (PSD2) transposed into Italian law by Legislative Decree 218/2017, such as the Strong Customer Authentication procedure, which allows us to validate your identification by means of so-called two-factor authentication, are applied to your online payments.
In particular, we are enabled to the 3D Secure protocol that shields you from the risks related to frauds that can arise from electronic payments.
As an additional security measure, we may ask you to send us a document proving the identity of the payment card holder, even if the card holder is different from the order holder. Until we receive the document, the order shall be suspended or, if not received within 7 days, cancelled and, consequently, if the amount is paid, refunded by re-crediting the same means of payment used.
Please note that BOXOL.it does not have access to and does not store data relating to the credit card you use to pay for your tickets. The card number, the first and last name of the card holder, the expiry date and the security code are encrypted and transmitted to the payment provider. Only for security reasons, if we ask for an identity document referring to the credit card holder, we will know his or her first and last name.
