First of all, we remind you that the decision to cancel or postpone an event depends exclusively on the event organiser who, for various reasons, may be forced to make this choice and, consequently, to establish refund or replacement policies for your ticket.
BOXOL.it, as an intermediary in the sales service, has no decision-making power in this regard and simply communicates on behalf of the organiser the steps taken in relation to the postponement or cancellation of the event.
In the event of cancellation of the event, we inform you that it is the event organiser who also decides on the pre-sale fees, which it may decide to retain or refund together with the face value of the ticket.
If delegated by the event organiser, BOXOL.it will, in case an event is cancelled, process the refund of your ticket in accordance with the organiser's instructions. You will be informed well in advance of how to apply for a refund; please remember to respect the timeframe indicated in order not to forfeit your right to a refund.
The refund will be made by re-crediting your credit card or other payment method used by you during the purchase; the timing of the re-credit depends on your payment service.
BOXOLit service fees or any costs incurred for the home delivery of the ticket, in all cases of postponement or cancellation of the event, will not be refunded because they relate to services already received and are independent of the event organiser's provision of the service relating to the event.
